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Intercom

Intercom integration for Claude Code. Search conversations, analyze customer support patterns, look up contacts and companies, and install the Intercom Messenger. Connect your Intercom workspace to get real-time insights from customer data.

productivity
By anthropics
22Updated 3 months agoMIT

Installation

/plugin install intercom@claude-plugins-official

How to install

  1. Open Claude Code in your terminal
  2. Run the installation command above
  3. The plugin will be enabled automatically
  4. Use the plugin's features in your Claude Code sessions

README

View on GitHub

Intercom Plugin for Claude Code

Connect your Intercom workspace to Claude Code. Search conversations, analyze customer support patterns, look up contacts and companies, and install the Intercom Messenger — all from your terminal.

Prerequisites

  • An Intercom workspace
  • Claude Code CLI installed
  • Your Intercom workspace must be US-hosted (EU and AU support coming soon)

Installation

/plugin install intercom

Available Skills

SkillInvocationDescription
Intercom AnalysisAuto-triggeredAnalyze conversations, find support patterns, investigate customer issues, and look up contacts. Triggers automatically when you ask about your Intercom data.
Install Messenger/intercom:install-messenger [framework]Install the Intercom Messenger with secure JWT-based identity verification. Supports React, Next.js, Vue.js, and plain JavaScript.
Install CLI/intercom:install-cliInstall and authenticate the @intercom/cli command-line tool for shell access, scripting, and workspace provisioning.
Customer 360/intercom:customer-360 [email or company]Build a comprehensive customer profile with conversation history, account context, and interaction timeline.

Usage Examples

Analyze recent support trends:

Show me the most common topics in open conversations this week

Investigate a customer issue:

Look up all conversations from jane@example.com and summarize her issues

Build a customer profile:

/intercom:customer-360 jane@example.com

Install the Messenger:

/intercom:install-messenger react

Install the CLI:

/intercom:install-cli

Get conversation details:

Pull up conversation #12345 and show me the full thread

Access & Limitations

  • Safe, read-only access — The plugin can search and retrieve data but cannot create, update, or delete conversations, contacts, or other Intercom objects. Your workspace data is never modified.
  • US region only — Currently supports US-hosted Intercom workspaces. EU and Australia region support is planned.
  • Rate limits — Search operations are subject to Intercom API rate limits. The MCP server handles throttling automatically.

Resources

License

MIT — see LICENSE for details.

View source on GitHub

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