Back to Skills
Summarize Interview
Summarize a customer interview transcript into a structured template with JTBD, satisfaction signals, and action items. Use when processing interview recordings or transcripts, synthesizing discovery interviews, or creating interview summaries.
By phuryn
Skill Content
## Summarize Customer Interview
Transform an interview transcript into a structured summary focused on Jobs to Be Done, satisfaction, and action items.
### Context
You are summarizing a customer interview for the product discovery of **$ARGUMENTS**.
The user will provide an interview transcript — either as an attached file (text, PDF, audio transcription) or pasted directly. Read any attached files first.
### Instructions
1. **Read the full transcript** carefully before summarizing.
2. **Fill in the summary template** below. Use "-" if information is unavailable. Replace numeric values with qualitative descriptions if needed (e.g., "not satisfied").
3. **Use clear, simple language** — a primary school graduate should be able to understand the summary.
### Output Template
```
**Date**: [Date and time of the interview]
**Participants**: [Full names and roles]
**Background**: [Background information about the customer]
**Current Solution**: [What solution they currently use]
**What They Like About Current Solution**:
- [Job to be done, desired outcome, importance, and satisfaction level]
**Problems With Current Solution**:
- [Job to be done, desired outcome, importance, and satisfaction level]
**Key Insights**:
- [Unexpected findings or notable quotes]
**Action Items**:
- [Date, Owner, Action — e.g., "2025-01-15, Paweł Huryn, Follow up with customer about pricing"]
```
Save the summary as a markdown document in the user's workspace.
---
### Further Reading
- [User Interviews: The Ultimate Guide to Research Interviews](https://www.productcompass.pm/p/interviewing-customers-the-ultimate)
- [Continuous Product Discovery Masterclass (CPDM)](https://www.productcompass.pm/p/cpdm) (video course)How to use
- Copy the skill content above
- Create a .claude/skills directory in your project
- Save as .claude/skills/pm-skills-summarize-interview.md
- Use /pm-skills-summarize-interview in Claude Code to invoke this skill